Insurance FAQs & Customer Support

We have a self-service portal which enables you to access your statements online for all your policies. Visit selfservice.icealion.com, create an account and follow the instructions.

Tell me more about your Education Insurance

Our education policy (Usomi Bora) is an investment towards your child’s future education. The minimum premium per month is Tsh. 38287, with a term of 8 years and above. It has a life benefit, that is, in case of the unfortunate demise of the policy holder, your child’s educational needs will be met when the policy matures, just like you had envisioned.

What does your home insurance cover?

Our home insurance covers against loss or damage to residential property and other valuable items owned by the insured. The cover also includes any injury or occupational illness that may be suffered by your domestic servants.

Do you offer a Personal Accident Cover?

Yes, we do offer a personal accident cover that includes medical expenses incurred as a result of accidents. The amount payable is Tsh. 16157 for a period of 4 months or less.

What are the Paybill Numbers to Top-up Premiums/Investments?

General Business:

Motor, Home Insurance, Personal Accident Cover

The PayBill number is 300901, Account Number is your Policy Number.

Cancer Insurance: How do I get Quote/ I want to know more about the cover?

Please visit cancer.icealion.com to get a quote and to get more information about the product content.

What services does ICEA LION offer?

We’re a one-stop-shop for Insurance, Pensions, Investments and Trusts services all collectively referred to as financial services.

Where are your offices?

Our branches are as below:

Head Office:Plot 331 Kambarage (Rose Garden) Road, Mikocheni A

Dodoma Branch: Psssf Dodoma Plaza Benjamin Mkapa/Udom Road

Arusha Branch: Offices 105 & 106, Plot 58 Block E, Sokoine Road

Mwanza Branch: Nbc Building Liberty Street, 1st Floor

Mbeya Branch: Kisangani General Enterprise Ltd Building 2 Mbeya - Dar Es Salaam Highway

Morogoro Branch: Old Dar Es Salaam Road

What happens if I’m unable to raise the premium?

A policy earns a cash surrender value after 36 months of premium contribution. If the policy is below 36 months you can take a financial break, once ready to proceed with the policy you can reinstate the policy by clearing arrears or opt for a redate (pushing maturity period forward by number of months in arrears). In both options if the policy was inactive for over a year we kindly request that you go for a medical check up to enable us to activate the cover.

Automatic Policy Loan (APL) Query

An automatic premium loan is advanced on your policy to keep it in force in the event it is in arrears of 3 months or more, this is in line with section 2 conditions a,b and c of the Privileges and General conditions as indicated on your policy document. The amount advanced as loan is equivalent to the amount in arrears. The APL loan also accrues interest which needs to be paid back.